Terms of Service

Please review the terms that govern your use of SecureFlow USA's systems, website, and automated messaging services.

Automate your Success with Secure Flow USA

Start Now Use of SecureFlow USA systems signifies your agreement to these Terms of Service.

1. Acceptance of Terms

By accessing or using SecureFlow USA's website, software, CRM, automations, SMS and email tools, or support services (collectively, the "Services"), you agree to be bound by these Terms of Service.

These terms apply to your use of SecureFlow USA's website, CRM dashboards, automation workflows, lead capture systems, messaging tools, scheduling functions, integration configurations, and all related communication features.

SecureFlow USA may update these Terms of Service from time to time. When changes are made, the "Effective Date" will be updated, and continued use of the Services after that date constitutes your acceptance of the revised terms.

By contacting SecureFlow USA through our website, phone number, or booking form, you agree to receive service-related messages including confirmations and follow-ups. All messages are only sent after you initiate contact with our business. Standard message and data rates may apply. You may opt-out at any time by replying STOP. Services are provided solely for communication, scheduling, and customer-request follow-ups.

2. Services Provided

SecureFlow USA provides business systems and infrastructure intended to support customer communication and operations. These Services may include:

Automation workflows that route, trigger, and manage customer interactions.
Lead capture systems such as forms, landing pages, and intake flows.
Messaging tools that support SMS, email, and related communications.
CRM dashboards and related views of customer or lead data.
Scheduling functions including calendars, reminders, and booking flows.
Integration configurations connecting third-party platforms and providers.
Other communication-related features needed to operate these systems.

SecureFlow USA does not control the content you or your end-users choose to send or store through the Services. You are solely responsible for how these capabilities are configured and used within your business.

SMS Terms: By providing your phone number, you consent to receive customer-care SMS messages from OUTL related to your inquiry, appointment, or service request. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. We do not share, sell, rent, or trade SMS or mobile information with third parties or affiliates for marketing or promotional purposes. Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages. Age Requirement: You must be 18 years or older to use our messaging services.

3. User Responsibilities

You are responsible for how SecureFlow USA's systems are configured and used within your organization.

At all times, you must ensure your use complies with applicable law, carrier rules, TCPA, and A2P messaging requirements.

Provide accurate and complete business and contact information when setting up or modifying your account.
Maintain the confidentiality and security of all access credentials, logins, and authentication methods.
Use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
Avoid sending spam, abusive content, or content that violates carrier policies or industry guidelines.
Follow all applicable TCPA, A2P, and carrier rules for consent, messaging frequency, identification, and opt-out behavior.

4. A2P SMS Compliance (Required Disclosures)

SMS Consent
By providing your phone number, you consent to receive SMS messages from SecureFlow USA related to support, appointments, account activity, workflow notifications, or customer inquiries.

Message Frequency
Message frequency varies based on system activity, your workflows, and the services you have implemented.

Opt-Out Instructions
Reply STOP to cancel SMS messages. After you send STOP, you may receive a final confirmation message to acknowledge your opt-out request.

HELP Instructions
Reply HELP for assistance with SMS messages related to SecureFlow USA systems or your account.

Carrier Liability & Rates
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Network conditions, device settings, and third-party providers may affect delivery.

Consent Not Required for Purchase
Consent to receive SMS messages from SecureFlow USA is not a condition of purchase or use of any paid service.

5. Prohibited Uses

You may not use SecureFlow USA systems to engage in harmful, abusive, or unlawful behavior.

Fraud, deceptive practices, or misrepresentation of your identity, services, or affiliation.
Harassment, threats, or abusive communications directed at any individual or group.
Spam or unsolicited bulk messaging, including content that violates carrier spam policies.
Illegal data collection, data scraping, or unauthorized use of personal information.
Violations of TCPA, A2P, carrier, or industry rules for consent, disclosure, and opt-out.
Attempting to probe, scan, or access systems, APIs, or data beyond your authorized scope.

6. Data & Privacy

Your use of SecureFlow USA's Services is also governed by our Privacy Policy, which describes how we collect, use, and safeguard information.

SecureFlow USA processes user and customer data as necessary to provide and maintain the Services, including CRM records, communication history, and automation events.

SMS and email communications sent through SecureFlow USA are intended to follow applicable A2P and TCPA rules. You are responsible for obtaining and maintaining all required consents from your contacts and end-users.

7. Billing, Subscriptions & Payments

If you purchase paid Services from SecureFlow USA, billing and subscription terms will be communicated in your order form, proposal, or subscription agreement.

Refunds: Unless otherwise stated in a separate written agreement, fees paid are non-refundable once Services have been provisioned, configured, or delivered.

Subscription Billing: Subscription Services may renew automatically at the end of each billing period unless canceled in accordance with the applicable agreement or notice requirements.

Payment Authorization: By providing a payment method, you authorize SecureFlow USA or its processors to charge all applicable fees and taxes in accordance with the agreed billing schedule.

Cancellation: You may request cancellation of subscription Services in accordance with the notice period or process specified in your agreement. Canceling a subscription stops future renewals but does not automatically entitle you to a refund of past charges.

8. Limitation of Liability

To the maximum extent permitted by law, SecureFlow USA is not liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or related to your use of the Services, even if advised of the possibility of such damages.

The Services rely on third-party carriers, networks, and software providers. SecureFlow USA does not guarantee uninterrupted or error-free operation and is not responsible for outages, delays, or failures caused by third parties or network conditions.

SecureFlow USA does not guarantee specific business outcomes, revenue, or performance results from the implementation of any system, workflow, or configuration delivered through the Services.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and the State of Arizona, without regard to conflict of law principles.

Any disputes arising out of or relating to these terms or the Services shall be resolved in the state or federal courts located in Arizona, subject to any separate written agreement specifying another forum.

10. Contact Information

If you have questions about these Terms of Service, A2P compliance, or how SecureFlow USA processes data, you may contact us using the details below.

Email: [email protected]
Phone: (XXX) XXX-XXXX
Location: Scottsdale, AZ

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